Golden Leaves are founding members of The National Association for Pre-paid Funeral Plans (NAPFP) and The Funeral Planning Authority (FPA).
The National Association for Pre-paid Funeral Plans was established in 1993 by funeral plan companies related to the National Association of Funeral Directors. The Association represents the majority of funeral plan companies in the UK, comprising the majority of all plan holders.
The National Association for Pre-paid Funeral Plans was instrumental in establishing the Funeral Planning Authority and since January 2002 all members of the Association are required to register with the Funeral Planning Authority.
Golden Leaves is a registered provider with The Funeral Planning Authority which exists to help protect consumers’ interests across the spectrum of the Funeral Planning sector within the UK. The FPA are staunchly independent and impartial in all our dealings on behalf of consumers. The FPA is a company limited by guarantee, whose shareholders are the Funeral Planning Council and the National Association for Pre-Paid Funeral Plans and both of these organisations are effectively trade associations of companies heavily involved in the UK Funeral Planning sector.
Resolving complaints and disputes
By its Rules, the FPA has introduced a conciliation service in an endeavour to resolve any complaint or dispute which arises between a Registered Provider and a customer, another Registered Provider or a third party.
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