Making a Data Protection Complaint
Golden Leaves are committed to protecting your personal data and ensuring transparency in how we handle information. If you believe your data has been mishandled, accessed without permission, or used in a way that breaches your rights under the Data Use and Access Act 2025 (DUAA), you have the right to raise a formal complaint.
Before submitting your complaint, please ensure:
- You are the data subject or have authority to act on their behalf
- You provide as much detail as possible to help us investigate
- You understand how your data will be used (see our Privacy Notice)
If you need this form in an alternative format or require assistance completing it, please contact us in the following ways:
Email: compliance@goldenleaves.com
Telephone: 0800 85 44 48 or 020 8684 3464
In writing: Complaints Department, Golden Leaves, Galago House, 163 Brighton Road, Coulsdon, CR5 2YH
Privacy Notice – Data Protection Complaint Form
Golden Leaves are committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, and protect the information you provide when submitting a data protection complaint.
What Data We Collect
When you complete this form, we collect:
- Your name and contact details
- Nature and description of your complaint
- Any supporting evidence you choose to provide
- Your preferred contact method
- Your declaration and consent
Lawful Basis for Processing
We process your data under the following lawful bases:
- Legal Obligation: To comply with the Data Use and Access Act 2025 and other applicable legislation.
- Consent: For any optional data you provide (e.g., supporting evidence).
Retention Period
Your complaint and associated data will be retained for 6 years from the date of resolution, in line with our retention schedule and statutory obligations.
How We Protect Your Data
- Stored securely on our systems with restricted access
- Not shared with third parties unless legally required
- Access limited to authorised personnel involved in complaint handling
Your Rights
Under DUAA and UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have questions about this notice or how your data is handled, please contact:
Email: compliance@goldenleaves.com Telephone: 0800 85 44 48 or 020 8684 3464
Data Protection Complaint Form
Please complete this form if you wish to make a data protection complaint.
This form allows you to report concerns about how your personal data has been collected, stored, shared, or processed by Golden Leaves. We take all complaints seriously and aim to respond without undue delay, with an initial acknowledgement provided within 30 days.
